Memrise is an online learning service offered by Memrise Limited (“Memrise”). Our services (“Services”) include a wide variety of beginner to advanced language content and courses. This content is available (i) on applications (“Apps”) for various operating systems available to download on mobile, laptop and/or tablet devices, and/or (ii) at our website https://www.memrise.com (“Website”).
When you interact with our Website or Apps, we collect information that, alone or in combination with other information, could be used to identify you (“Personal Data”).
Personal Data You Give Us. When you sign up for or use the Services, you voluntarily give us certain Personal Data, including your name, email address, username, and profile picture. If you register for an account through your social media account (including Facebook and Google Sign-in), you may see which of your friends are using the Services. The information we get from these accounts depends on your settings and the privacy policies of the social media platforms, so please check those policies to understand the privacy practices of those platforms.
If you buy a Memrise subscription, you may be asked to provide payment information (including payment card number, security code associated with the card, expiry date), to one or more of our payment service providers (please see “Sharing and Disclosure” section below).
When you use the Services, you may generate learning data such as test answers, learning scores, and progress within a course, which we will collect and store for use in connection with the Services.
Please note that to answer certain tests - namely, those which form part of pronunciation mode and the Communicate feature - you will need to submit voice data, which we will also collect and store for use in connection with the Services. If you would not like us to receive this data please do not use these features.
We also collect information you choose to provide to us when you complete any “free text” boxes in our forms (for example, support request or survey submission). In addition, we may collect Personal Data disclosed by you on our forums, blogs and our other areas of the Services to which you can post information and materials.
We may also collect non-Personal Data, such as your time zone or language.
Automatically Collected Data: When you use the Services, the following information is created and automatically logged in our systems:
We use the data we collect, described above:
If you ask us to delete your data or to be removed from our marketing lists and we are required to fulfil your request, we will keep basic data to identify you and prevent further unwanted processing.
We may anonymise, de-identify and/or aggregate the information that we collect and use such anonymised, de-identified and/or aggregated data for commercial, statistical and market research purposes, including sharing it with affiliates and business partners.
For information on your rights under the applicable European Union (“EU”) law, please see the “Rights under EU Law” section below.
Other users of the Services can see the profile information you upload to the Services including courses, learning scores and users you are following.
We may share your Personal Data and other information with certain third parties in the following circumstances:
If you need to change or correct your Personal Data, or wish to have it deleted from our systems, you may do so yourself via your user settings on the website or within the app if on iOS.
If you would like to request information about third parties that collect Personal Data on our site for direct marketing purposes please contact us.
Scope. This section provides information on your rights under EU law (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein and Norway).
Data Controller. Memrise Limited is the data controller for your Personal Data. To find out our registered office, please see our Contact Us.
Your Rights. Subject to EU law, you have the following rights in relation to your Personal Data:
You may contact us to exercise your rights.
Memrise does not knowingly collect Personal Data from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Data to Memrise through the Services please contact us and we will endeavour to delete that information from our databases.
We take reasonable administrative and technical steps to protect the Personal Data from loss, misuse and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.