Lesson overview
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31 words/phrases to learn
msaada
assistance
nahitaji msaada
I need assistance
nimepoteza kadi yangu
I have lost my card
kuiba
to steal
kadi yangu imeibiwa
my card has been stolen
kuthibitisha
to confirm
unaweza kuthibitisha taarifa zako?
can you confirm your details?
nitahitaji tarehe yako ya kuzaliwa
I would need your date of birth
kukumbuka
to remember
je, unakumbuka uliipoteza lini?
can you remember when you lost it?
je, ninahitaji ripoti ya polisi?
do I need a police report?
tafadhali jaza fomu hii kwa ajili ya kadi mpya
please fill in this form for a new card
kuzuia
to prevent
unaweza kuzuia kadi tafadhali?
can you please block the card?
tumezuia kadi yako
we have blocked your card
nalipia kiasi gani kwa ajili ya kadi mpya?
how much do I have to pay for a new card?
ombi
an application
tunalifanyia kazi ombi lako
we are working on your application
namba yangu ya akaunti ni...
my account number is ...
namba yangu ya kadi ni hii
this is my card number
kutoa kadi
to issue a card
inachukua muda gani kwa kadi mpya kutolewa?
how long does it take for a new card to be issued?
nitapata meseji kadi ikiwa tayari?
will I get a message when the card is ready?
kuomba
to pray; to apply
naweza kuomba kadi ya ziada?
can I apply for a spare card?
mwenye kadi
the cardholder
mimi ni mwenye kadi
I'm the cardholder
naweza kujua mara ya mwisho kadi yangu ilipotumika?
may I know the last time my card was used?
kuna haja ya kubadili PIN?
is there any need to change the PIN?
nimepoteza waleti yangu pamoja na kadi
I lost my wallet along with the card
naweza kupata kadi mpya?
can I get a new card?
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