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Level 98

PC Troubleshooting, the Internet, & Customer Servi


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Internet Access
Service that connects a computer to the internet. Can be done through a cable modem, through DSL or dial ip service over a phone line, or over Wi-Fi in coffee shops and on many college campuses.
Internet
A global network connecting millions of computers, making it possible to exchange information.
ISP
(Internet Service Provider) A company that provides access to the Internet.
DSL
a high-speed Internet connection over telephone lines
Cable Internet
Fast, direct Internet access via cable TV lines.
Dial-up
An Internet connection that is established using a modem and telephone lines. Slowest data transfer.
Broadband
A high-speed Internet connection such as cable, satellite, or digital subscriber line (DSL).
Modem
A communication device that converts one form of a signal to another.
router
A __________ forwards packets across computer networks.
Hardware Firewall
Helps to prevent people from gaining access to your computer through the internet.
Network Card
A piece of hardware that allows computers to communicate over a computer network.
WWW
World Wide Web
servers
A computer that provides access to various network
Web Browser
A software program used to display web pages
Home Network
Connecting all of your devices to your router without having to purchase a separate internet service for each computer.
Home Sharing
An iTunes feature; allows you to stream music and movies.
Wireless Security
The unique threats and defenses associated with wireless computer networks
SSID
Service Set Identifier; the name of a wireless network.
Encryption password
A series of characters that is used to control access to the network.
Passphrase
Longer than a password and easy for you to remember but hard for others to guess.
Encryption
Prevents unauthorized people from reading the data that is transmitted over your wireless network.
WPA
(Wi-Fi Protected Access) A method for encrypting data transmitted over wireless networks.
communicate
An operating system allows you to __________ with the computer
Face
Your __________ is the final focus of your professional image.
Blue Screen of Death
An error condition in which a PC "freezes" and displays a black screen (blue screen prior to Windows Vista); usually turning the computer off and turning it on again clears the error.
404 Error
a common website error message that indicates a webpage cannot be found. It may be produced when a user clicks an outdated (or "broken") link or when a URL is typed incorrectly in a Web browser's address field.
Cloud computing
__________ is internet-based computing in which large groups of remote servers are networked to allow sharing of data-processing tasks, centralized data storage, and online access to computer services or resources.
Google Docs
A free, Web-based word processor, spreadsheet, presentation, form, and data storage service offered by Google. It allows users to create and edit documents online while collaborating in real-time with other users.
Desktop Applications
Applications installed on a personal computer, typically supporting tasks performed by a single user (Microsoft office suite, photo editors, computer games).
Dropbox
Where can we save any document, video, pictures and retrieve anywhere in the world.
Evernote
note taking app using the cloud.
Task Manager
A Windows utility that shows programs currently running and permits you to exit nonresponsive programs when you click End Task.
Disk Error
When a device is interfering with your computer's booting process.
Antivirus Software
software that is specifically designed to detect viruses and protect a computer and files from harm.
Professionalism
A way of being/commitment to secure the interests and welfare of those entrusted to ones care.