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Level 57

Tools & Techniques for Quality Design & Control


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Process Management
Involves design, control, and improvement, the key activities necessary to achieve a high level of performance
Design for Six Sigma
Concept development, Design development, Design optimization, Design verification
Concept Development
Product functionality is determined based upon customer requirements, technological capabilities, and economic realities
Design Development
Focuses on product and process performance issues necessary to fulfill the product and service requirements
Design Optimization
Seeks to minimize the impact of variation in production and use, creating a robust design
Design Verification
Ensures the capability of the production system meets the appropriate level of performance
D.M.A.D.V.
Define, Measure, Analyze, Design, and Verify
Concept Engineering
Focused process for discovering customer requirements and using them to select superior product concepts that meet those requirements
Concept Engineering Steps
Understanding the customer's environment, converting understanding into requirements, operationalizing what has been learned, concept generation, concept selection
Quality Function Deployment
Used to ensure that customers' requirements are met throughout the product design process and in the design and operation of production systems
House of Quality
Relates customer attributes to technical features to ensure that any engineering decision has a basis in meeting a customer need
House of Quality Steps
Evaluate competing products, evaluate technical features and develop targets, determine which technical features to deploy in the production process
Technical Features Deployment Matrix
Translates technical features of the final product into design requirements for critical components
Process Plan and Quality Control Charts
Translates component features into critical process and product parameters and control points for each
Concurrent Engineering
Building cross-functional teams to accomplish product development
Design Failure Mode and Effect Analysis (DFMEA)
Identify all the ways in which a failure can occur, to estimate the effect and seriousness of the failure, and to recommend corrective design actions
Mass Customization
A company produces a large quantity of items, but it customizes them to fit the needs and preferences of individual customers
Agility
Characterizes flexibility and short cycle times
Poka-Yoke
Mistake-proofing processes using automatic devices or methods to avoid simple human error
Statistical Thinking
Philosophy of learning and action based on the principles that work occurs in a system of interconnected processes, variation exists in processes, and understanding and reducing variation are keys to success
Statistical Process of Control
Method of monitoring a process to identify special causes of variation and signaling the need to take corrective action when it is appropriate
Out of Control
When special causes in process are present, it is deemed this
In Statistical Control
Variation in process is due to common causes alone, it is deemed this
Thresholds for Evaluation
Levels at which special investigation of problems should occur