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Software applications through which users primarily access the Web
A virtual meeting place where groups of regulars
Computers, such as users' personal computers, that
Insulated copper wire; used to carry high-speed
A Web-based gateway to information
A portal that aggregates and provides content and services for mobile users.
A communication device that converts one form of a signal to another.
The transmission technology that breaks up
virtual group (team)
A work group whose members are in
A set of rules that govern the exchange of data between hardware and software components.
a computer program on the internet that searches for information
A computer that provides access to various network
A communications medium consisting of
Uniform Resource Locator (URL)
A Web stie address that Web brosers recoanize
A collection of related web pages.
Data converted into a meaningful and useful context
Information System is...
... an organized system that collects, processes, stores, analyzes, and disseminates information for a specific purpose.
information technology components
Hardware, software, databases, and networks.
information technology infrastructure
IT components plus IT services.
information technology platform
Formed by the IT components of hardware, software, networks (wireline and wireless), and databases.
A strategy of producing customized products and services
A company produces a large quantity of items, but it customizes them to fit the needs and preferences of individual customers
The process of buying, selling, transferring, or exchanging products, services, or information via computer networks
A statement that identifies a business's approach to compete, its goals, and the plans and policies that will be required to carry out those goals
Strategic Information Systems (SIS)
Provide a competitive advantage by helping an organization implement its goals and improve its performance and productivity
Competitive Forces Model
The best-known framework for analyzing competitiveness
Product or service feature that customers expect from organizations in a certain industry; an organization trying to enter this market must provide this product or service at a minimum to be able to compete
A link between buyers and sellers
expenses incurred when customer stops buying from one company and starts buying from another
A sequence of activities through which the organization's inputs are transformed into more valuable outputs
Value Chain Model
Identifies points where an organization can use information technology to achieve competitive advantage
The production and distribution of the firm's products and services
Business activities that enable the primary activities to take place. Support activities include administrative activities, infrastructure, human resources, technology development, and procurement
A collection of interlocking company value chains
Five Primary Activities
Inbound Logistics (inputs)
The combination of social, legal, economic, physical, and political factors in which businesses conduct their operations
Business-Information Technology Alignment
The tight integration of the IT function with the strategy, mission, and goals of the organization
A __________ is a network of activities, repositories, roles, resources, and data flows that interact to accomplish a business function.
Business process Improvement (BPI)
A methodology for achieving incremental improvements in the effectiveness and efficiency of a process
Business Process Management (BPM)
A management technique that includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes
Business Process Reengineering (BPR)
A radical redesign of a business process that improves its efficiency and effectiveness, often by beginning with a "clean sheet"
A point of difference or superiority held over one's competitors
Cross-Functional Business Process
A process in which no single functional area is responsible for its completion
The gap between those who have access to information and communications technology and those who do not
Drivers Behind the Use of BIS (2-4,5)
A methodology for continuous BPI on reducing defects in process outputs by using statistical methods
Organizational social responsibility
Efforts by organizations to solve various social problems
Inputs, Resources, Outputs
3 Elements of a business process
Process Level, Instance Level
2 levels where evaluations occur
The systems component that evaluates feedback to determine whether the system is moving toward the achievement of its goal and then makes any necessary adjustments to the input and processing components of the sy…
A measure of how well an organisation uses resources to achieve objectives
Focuses on doing the things that matter
Cost Leadership Strategy
Produce products and/or services at the lowest cost in the industry
Offer different products, services, or product features
Introduce new products and services, put new features in existing products and services, or develop new ways to produce them
Operational effectiveness strategy
Improve the manner in which internal business processes are executed so that a firm performs similar activities better than its rivals
Concentrate on making customers happy
Porter's Five Competitive Forces
The threat of entry of new competitors, the bargaining power of suppliers, the bargaining power of customers, the threat of substitute products or services, the rivalry among existing firms in the industry