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Level 5

Unit 5

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send goods by any form of transport to a distant place
call-centre operative
person who works in an office where large numbers of telephone calls, especially from customers, are handled for an organisation
customer care
protection and service provided to customers
frontline staff
employees with direct contact with customers
the practice of a company paying to have part of its work done by another company
something valuable belonging to a person or organisation which can be used for the payment of debts
suggestion that customers buy additional or related accessories or products during or just after their primary purchase
profit margin
profit that can be made in a business or sale after costs have been subtracted
capacity to make a profit
consider someone or something as less valuable or important than they really are
improve the quality, amount or strength of something