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Communication


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Agenda
Details of what is to be discussed at a future meeting
Chain of Command
The formal internal pathways on a business showing how communications are passed up and down
Communication
The transfer of a message from the sender to the receiver
Confidential
Information or data only available to people with authorised access
External Communication
Communication outside the business e.g. the sales department with the suppliers
Fax
A machine capable of sending pictures and texts via telephone to another fax machine
Formal Communication
Information with some importance e.g. a warning letter on lateness
Informal Communication
This is simply passed by word of mouth
Internal Communication
Messages between people working in the same organisation
Jargon
A specialised language for a particular group or industry which is unfamiliar to the general public
Medium
A way of communicating any information or data for any purpose
Minutes
Written records of meetings for future reference
Salutation
This the greeting of a letter e.g. Dear Sir
Verbal Communication
Spoken communication e.g. by telephone or face to face contact